Refund policy

At MomBee.pk, your baby's comfort and your satisfaction are our highest priorities. Every order is carefully inspected before dispatch. If, however, you receive an incorrect or defective item, we're here to make it right.

Exchange Eligibility

You may request an exchange within 2 days of receiving your order if:

  • You received the wrong product.
  • You received the wrong size.
  • The product has a manufacturing defect.
  • The item arrived damaged during shipping.

To qualify for an exchange, the item must:

  • Be unused, unwashed, and unworn.
  • Be in its original packaging.
  • Have all original tags attached.
  • Be accompanied by the original invoice or order number.

Products that do not meet these conditions may not be accepted.

Items That Cannot Be Returned or Exchanged

For hygiene and safety reasons, we cannot accept returns or exchanges on:

  • Feeding accessories
  • Bottles and nipples
  • Pacifiers
  • Breastfeeding accessories
  • Baby care or hygiene products
  • Opened or used accessories
  • Personalized or customized products
  • Items purchased during clearance or final sale promotions

Unless the item is received damaged, defective, or incorrect.

Change of Mind

If you ordered the wrong size or changed your mind, we are happy to offer an exchange (subject to stock availability) provided:

  • The request is made within 2 days of delivery.
  • The product is unused and in its original condition.

Customers are responsible for the courier charges associated with change-of-mind exchanges.

Refund Policy

We generally do not offer cash refunds.

Refunds will only be considered if:

  • The ordered product is unavailable after your return is approved.
  • We are unable to provide a replacement or exchange.
  • The item is confirmed to be defective and no replacement is available.

Approved refunds will be processed using the original payment method or bank transfer within 15–20 business days after inspection of the returned item.

Original shipping charges are non-refundable unless the error occurred on our part.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  1. Contact us within 48 hours of receiving your parcel.
  2. Share your order number.
  3. Send clear photos or a short video showing:
    • the product,
    • the packaging,
    • and the issue.

Once verified, we will arrange a replacement or provide further instructions at no additional cost.

Exchange Process

  1. Contact our Customer Care via WhatsApp or Email.
  2. Provide your order number and reason for exchange.
  3. Wait for exchange approval.
  4. Securely pack the item in its original packaging.
  5. Ship the parcel or wait for a courier pickup if arranged by MomBee.pk.
  6. Once received and inspected, your replacement will be dispatched.

Shipping Charges

  • MomBee.pk will bear all shipping costs if:
    • We sent the wrong product.
    • The item is defective.
    • The item was damaged before delivery.
  • Customers will bear shipping costs for:
    • Size exchanges.
    • Change-of-mind exchanges.
    • Incorrect orders placed by the customer.

Color & Product Appearance

We strive to display product colors as accurately as possible. However, slight variations may occur due to differences in screen settings, lighting, or photography. Such variations are not considered defects.

Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled and must follow the Returns & Exchange Policy if eligible.

Need Help?

If you have any questions regarding your order, our Customer Care team is always happy to assist.

WhatsApp: 0326 1 MOMBEE (666233)
Email: hello@mombee.pk
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM