Baby Shopping FAQs: Delivery, Sizing & Exchanges

Choose a product, select the available size and colour, and add it to your cart. At checkout, enter the recipient’s full name, complete delivery address and an active Pakistani mobile number. Review your items, delivery charges and payment method before placing the order. Keep your order confirmation for future support.

Yes. Cash on Delivery (COD) is available for most locations across Pakistan. Selected high-value orders or remote delivery locations may require partial or full advance payment before dispatch. Our team will confirm any advance-payment requirement with you.

Use the payment options displayed at checkout. These may include bank transfer and debit or credit cards; availability can change. For a bank transfer, follow the official payment instructions and keep your payment reference. Contact us if you need help matching a payment to your order. Never share your card PIN or one-time password with support.

All store prices are in Pakistani rupees (PKR). Delivery charges are shown at checkout before you complete your purchase. Free delivery applies only when an eligible offer or order threshold is clearly advertised. Review the final order total before confirming payment.

Our Customer Care team may call or WhatsApp you to confirm your order before dispatch. Please provide a reachable number and respond to confirmation messages. If we cannot reach you after reasonable attempts, dispatch may be delayed or the order may be cancelled.

Contact us as soon as possible with your order number and the change you need. Orders can be cancelled before dispatch. Changes depend on the order’s processing stage and stock availability. Once a parcel has shipped, cancellation is no longer available; eligible items must follow the returns and exchange process.

We deliver nationwide across Pakistan, including major cities such as Karachi, Lahore, Islamabad and Rawalpindi. Courier coverage and COD availability can vary by area. For a remote address, message us before ordering if you need help confirming service. International shipping is currently unavailable.

Orders are processed within 1–2 business days after confirmation. The shipping policy lists estimated delivery times of 2–4 business days for major cities and 3–7 business days for remote areas. Allow for processing as well as courier transit when planning your purchase. Sundays, public holidays, Eid, sales, weather and courier disruptions may affect timing. These are estimates, so order early for a due date or gift.

Your delivery charge is displayed at checkout. Paying in advance does not automatically qualify an order for free shipping. Any free-delivery promotion, minimum spend or other condition will be shown on the website. See our Shipping Policy for the current terms.

After dispatch, shipment details may be shared by SMS, WhatsApp, email or the courier’s tracking service, where available. Use the tracking details provided for your parcel. If you have not received them or cannot see an update, contact us with your order number and the mobile number used at checkout.

Check your latest shipment update and confirm that your address and phone number are correct. If the expected delivery window has passed or a delivery attempt was missed, send us your order number so we can help check with the courier. An undelivered parcel may be returned to us; additional charges may apply if it needs to be dispatched again.

Do not assume that open-parcel inspection is available. Check the outer packaging on arrival and ask the courier about the applicable delivery procedure. If the packaging looks damaged or tampered with, inform the courier and contact us promptly. Report damaged, defective or incorrect items within 48 hours of delivery, with photos of the item and packaging.

Request an eligible exchange within 2 days of receiving your order. Items must be unused, unwashed and unworn, with original tags and packaging, and an invoice or order number. Exchanges are subject to approval and stock availability. Contact us before sending anything back, and read the Return & Refund Policy for full conditions.

Yes, an eligible size or change-of-mind exchange can be requested within 2 days of delivery, subject to stock availability. Keep the item unused, unwashed and unworn, with its tags and original packaging. Customers pay the courier costs for a size they selected incorrectly or a change of mind. If we sent a different size from the one ordered, tell us so we can review it as an incorrect item.

Contact us within 48 hours of delivery with your order number and clear photos or a short video of the item, packaging and issue. For a missing item, also share what arrived and the parcel label so we can check whether the order was split into separate shipments. Keep the packaging while we review. Verified damaged, defective or incorrect items are resolved with a replacement or further instructions at no additional cost.

For hygiene and safety reasons, exclusions include feeding accessories, bottles and nipples, pacifiers, breastfeeding accessories, baby care or hygiene products, opened or used accessories, personalised products, and clearance or final-sale items. The policy makes an exception when an item arrives damaged, defective or incorrect. Contact us within 48 hours in those cases.

Cash refunds are not generally offered. Refunds are considered in the circumstances listed in our policy, including when an approved return cannot be replaced or exchanged. Approved refunds are processed to the original payment method or by bank transfer within 15–20 business days after inspection. We cover shipping for our verified errors, defects or damage before delivery; customers cover eligible size and change-of-mind exchanges. Original shipping is non-refundable unless the error was ours.

WhatsApp or email us with your order number, the item and your reason for exchange. Wait for approval and return instructions before posting the parcel. Keep all tags, packaging and order details. After the item is received and inspected, an approved replacement will be dispatched. Do not send your parcel to an address found on an old label without checking with us.

Start with the size options and any measurements on the individual product page. Age labels are a guide: babies of the same age can need different sizes. Compare your baby’s current measurements and a well-fitting garment with the product’s stated measurements, noting whether these are body or garment measurements. If you are unsure, send us the product link, your baby’s age and measurements before ordering.

Newborn and 0–3 month labels are not interchangeable across every product. Check the specific size information rather than assuming both will fit from birth. For a baby whose size is still uncertain, a small mix of suitable sizes can be more practical than buying everything in one size. Ask your maternity team about any clothing requirements for the hospital.

Some garments use numeric size labels rather than month ranges. Their meaning and fit can differ by supplier and style, so we do not apply one universal age conversion to every item. Use the size guide for that product or ask us to clarify the label and available measurements before purchasing.

Begin with your hospital’s checklist. Practical clothing choices include easy-change outfits, a going-home outfit and spare changes in suitable sizes. Choose quantities around your expected stay and laundry access rather than a fixed shopping list. Check the contents of a starter kit before ordering so you know which pieces are included and what you still need.

Choose clothing for the actual room and local weather rather than the season name alone. Lighter layers can be easier to adjust in warm weather or air-conditioned rooms; cooler settings may need additional suitable clothing. Check fabric details and fit on each product. Avoid overheating and keep your baby’s face uncovered. Ask your paediatrician for individual advice, especially for premature or unwell babies.

Size ranges vary by product. Select the exact available size on the product page; a collection name or photograph does not mean every size is stocked. Browse Everyday Comfort and Newborn Essentials, then check each item’s options. Contact us if the size you need is unavailable.

Materials vary across the range. Read the fabric composition on the product page and the item’s label; a soft feel or a cotton-like appearance does not confirm the fibre content. Please ask us if composition is missing or unclear. We do not treat every item as organic, hypoallergenic or certified unless that specific claim is supported for the product.

Wash new washable clothing before your baby wears it, following the care label. First check that your order is correct and inspect for any issue, because washed items do not meet the usual exchange conditions. If an item has no clear washing instructions, ask us before washing it.

Follow each item’s care label for wash temperature, machine or hand washing, drying and ironing. Separate colours and secure fastenings where appropriate. Do not assume every blanket, printed outfit or accessory can be tumble-dried, bleached or ironed. For feeding and other non-textile items, use the manufacturer’s cleaning instructions rather than clothing-care advice.

Skin sensitivity differs from baby to baby. Check the stated fibre content and garment construction, and avoid assuming that “soft” means allergy-free. If your baby has eczema, a known allergy or a skin reaction, ask a qualified clinician about suitable fabrics and laundry products. Customer Care can help clarify a product’s documented details but cannot provide a medical assessment.

We aim to show colours accurately, but lighting and device screens can make shades look slightly different. Small colour differences are not treated as defects under our policy. If a particular colour is important for a gift or matching outfit, ask us before ordering. If you receive a different item or colour option from the one ordered, contact us within 48 hours.

Check the listed dimensions, material, care instructions and intended use on the individual blanket. A plush blanket, receiving blanket and swaddle are not automatically interchangeable. Choose for the setting and use you need, and ask us if dimensions or material details are unclear. A product name does not establish suitability for infant sleep.

Keep loose blankets, pillows, cushions and soft toys out of an infant’s sleep space. Place your baby on their back on a firm, flat infant sleep surface with a fitted sheet. A nest or pillow is not a substitute for that surface. Product photos showing nursery arrangements are not safe-sleep instructions. See the American Academy of Pediatrics’ parent guidance and discuss individual needs with your paediatrician.

No. A thick or plush blanket should not be assumed suitable. If you choose to swaddle, use an appropriate thin wrap, keep the face uncovered and hips free to move, and place the baby on their back. Stop swaddling as soon as the baby shows signs of trying to roll. Never use weighted swaddles or blankets. Read the AAP’s swaddling guidance or ask your paediatrician.

Follow the product’s stated age limits, warnings and manufacturer instructions. Inspect fastenings and components before use, keep small or detached parts away from children, and stop using damaged items. Do not assume an item can be boiled, sterilised, microwaved or used with hot liquids unless its instructions allow it. Ask us for missing product information before use; we do not infer certifications or medical benefits from appearance.

Start with the baby’s likely size, the season and what the family already has. A coordinated outfit, a starter kit or washable bathing essentials can be useful choices. Check the listed set contents carefully: props and accessories in a photograph are not included unless the description says so.

You can enter the recipient’s delivery details at checkout. Use their full address and an active contact number so order confirmation and delivery can be coordinated. If you want to pay yourself, use an available prepaid option; a COD parcel normally requires payment from the recipient. Ask us before ordering if you need gift wrapping, a note or special invoice handling, as these services are not guaranteed.

Please order ahead and share your required date with us before purchasing. We can help check the current delivery estimate, but courier delivery dates are not guaranteed. Allow extra time around Eid, public holidays and sales, and remember that confirmation and processing happen before courier delivery.

Message us on WhatsApp at 0326 1666233, email hello@mombee.pk, or use our Contact page. Our policy lists Customer Care hours as Monday–Saturday, 10:00 AM–6:00 PM Pakistan time. Include your order number for order queries, or a product link and size details for shopping help.